TERMS AND CONDITIONS OF USE OF THE WEBSITE

The following information sets out the Terms and Conditions of this website, namely the conditions of our subscription Packages, including the ordering and pre-booking of FAMEL products and services made through our website.

 

IN ORDER TO HAVE AN ENLIGHTENED EXPERIENCE USING THIS WEBSITE, PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY BROWSING THE WEBSITE, YOU ARE CONSENTING TO THE CONDITIONS PRESENTED HEREIN, WHICH DO NOT IMPLY AN ORDER. BY PLACING AN ORDER, YOU EXPRESSLY ACCEPT THESE CONDITIONS, WHICH ARE PART OF THE CONTRACT.

FAMELECTRON – FÁBRICA DA MOBILIDADE ELÉTRICA, LDA., whose registered office is at Avepark, Parque da Ciência e Tecnologia, 4805-017 Barco, Guimarães, Portugal with registered number PT516423703, hereinafter referred to as FAMEL, presents itself as the owner of this website.

For further information, clarification of doubts about this website or the Terms and Conditions presented here in, or even for any complaints, you can contact FAMEL by email: apoio@.famel.pt

This website aims to advertise and market FAMEL products. The conditions presented apply to all users of the www.famel.pt website and any operations, regardless of their nature, carried out through it.

These conditions shall not apply to third-party websites. Thus, in case the user visits another website(s), having as its starting point the website www.famel.pt, you will need to read the privacy policies, as well as the general conditions of use thereof.

All content and information present in www.famel.pt and its subdomains, are the property of FAMEL and therefore the use, reproduction, copying and dissemination, by other means of logos, texts, images and videos contained on the website, is subject to prior authorization, not
presumed.

Ambassadors – By ordering €600, you become a FAMEL Ambassador. You order a FAMEL product. In addition, this User automatically becomes a member, enjoying advantages and discounts variable depending on the information provided on the website. These benefits and discounts may vary throughout the subscription without giving rise to the right to repay the amount paid for the subscription. By submitting the order request by subscribing to the Ambassadors Package, you agree to the conditions of Section I described below.

Other – By pre-ordering €200, you pre-order a FAMEL product. By submitting the pre-ordering request through your subscription, you agree to the conditions of Section II described below.

7.1. Order Information.

FAMEL may make free ly and at any time changes as to the existence, composition, price or other characteristics of the reservations that are being advertised on the website. Users will be subject to the conditions that are in force at the date of confirmation of the subscription of each of the selected order.

7.2. Prices/Value of deposits

7.2.1. The price/deposit amount of each Reserve available in www.famel.pt and its subdomains is always presented in euros, including VAT at the legal rate in force. The deposit price/amount of the Reservations available on the website may be subject to change. Any change will not affect orders/pre-orderings for which a subscription confirmation has already been issued via email.

———-7.2.2. Although FAMEL will use its best efforts to keep all information up to date, computer, manual, technical, or other errors may occur, causing a substantial change not foreseen by FAMEL in the indicated deposit price/value. If the price/deposit value of the Package confirmed by email is substantially less than the price/deposit value advertised and paid, you will be refunded the difference. If the price/deposit value is substantially higher, the User will be informed by email, having the option to accept a new proposal or cancel the order, as referred to in the clauses below.

———-7.2.3. The User declares and guarantees that all information provided by the User is correct and up to date. If the User verifies that the information contained in the order confirmation email is not correct, the User can immediately request a change by sending an email to apoio@famel.pt.

———-7.2.4. FAMEL is constantly committed to ensuring the security of information and recognizes the importance of protecting the personal data of Users of the site www.famel.pt. For transparency reasons, our Privacy Policy is permanently available for consultation.

8.1. Under the terms of the legislation in force and without prejudice to any provision to the contrary, the User can always exercise his right to free termination within a period of 14 (fourteen) days from receipt of the email confirming the pre-order to any of the three Packages selected, without having to provide any justification. For this purpose the User should contact our email address: apoio@famel.pt.

8.2. In the event of exercising the right of free withdrawal, the pre-order price will be reimbursed.

9.1. The subscription to the EMBASSADORES Package includes the order of a FAMEL product. FAMEL refers to information regarding the characteristics of the product through visual and technical descriptions, photographs and videos that illustrate the products. FAMEL is not responsible for any changes to the appearance or characteristics of the product that are made available on the website. Therefore, Users will be subject to the technical descriptions, photographs and videos that are in force on the date of order confirmation. The quantities available in stock are exclusive to the purchase through this website. If the User finds that, by mistake, the product contained in the order confirmation email is not correct, the User may immediately request its change before the order is shipped, by sending an email to apoio@famel.pt.

9.2. FAMEL retains ownership of the product(s) ordered until it has received full payment for the product(s) ordered has been received by subscription to the Ambassador Package(s). Thus, the order processing will only start from the date of your payment and the consequent subscription confirmation email.

10.1. Cancellation of the Ambassador Package pre-order will imply the cancellation of the product order. The User may request the cancellation of the order subscription, without justifiable reason, up to the date of dispatch with the right to a refund of all amounts paid, by sending an email to apoio@famel.pt.

10.2. Under the terms of current legislation, all products purchased at www.famel.pt are subject to a legal warranty of 2 (two) years.

10.3. In the event that, during the term of the guarantee, the purchased product presents any non-conformity or deterioration, the User should contact our email address: apoio@famel.pt.

10.4. For the avoidance of any doubt, in the case of the return of items purchased under commercial or promotional campaigns, only the amount that the User actually paid at the time of placing the order for the product to be returned or exchanged will be refunded.

The User may, without justification, cancel the pre-ordering request as well as the prereservation that has been confirmed, up to 6 months after the date of its formalization for this purpose, by sending an email to apoio@famel.pt. In this case the user will be refunded in the amount of 56% of the amount deposited by the subscription of the pre-order, if it has already been made.

Version 4.2022
Last update date: 26 april 2022